Effective Date: 4 September 2026
Last Updated: 4 September 2026

Achilles Aesthetic Clinic Private Limited, operating under the brand name Achilles Aesthetic Clinic ("Achilles Aesthetic Clinic", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use www.achillesaesthetic.in (the "Website"), contact us, submit an enquiry, request an appointment, or otherwise interact with us through our digital channels.

By using the Website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Legal Entity: Achilles Aesthetic Clinic Private Limited
Brand: Achilles Aesthetic Clinic
Website: www.achillesaesthetic.in
Address: 204/A-Wing, Girme Heights, Salunke Vihar Road, Wanawadi, Pune – 411060, Maharashtra, India
Email: achillesaesthetic.clinic@gmail.com
Phone/WhatsApp: +91 77099 89177

For privacy-related questions, requests or complaints, you may contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information you provide directly

This may include:

- Name
- Mobile/telephone number
- Email address
- Preferred appointment date or time
- Treatment or service of interest
- Information submitted through enquiry or appointment forms
- Information provided when communicating with us through WhatsApp, telephone, email or other communication channels
- Any other information you voluntarily provide to us

B. Information relating to your treatment enquiry or consultation

If you choose to provide it, we may receive information relevant to understanding your enquiry or providing healthcare/aesthetic services. Depending on the circumstances, this may include information concerning your skin, hair, cosmetic concerns, previous treatments, relevant medical history, allergies, medications or other information you choose to disclose.

You should provide only information that is relevant and necessary for your enquiry, consultation or treatment.

C. Photographs and visual information

With your knowledge and, where applicable, appropriate consent, we may collect photographs or other visual records for purposes such as:

- Clinical assessment and treatment planning
- Monitoring treatment progress
- Maintaining treatment records
- Comparing treatment outcomes over time
- Internal clinical documentation
- Educational, marketing or promotional purposes, where you have provided the appropriate consent

Photographs used for public-facing before-and-after content, social media, advertising or other promotional purposes will not be treated as automatically authorised merely because they were taken for clinical purposes. Appropriate permission will be obtained where such use is intended.

D. Information collected automatically

When you use our Website, certain information may be collected automatically, including:

- IP address
- Browser and device information
- Operating system
- Approximate location derived from technical information
- Pages visited
- Referring website or source
- Date and time of visits
- Website interactions and usage information

We may use cookies, pixels, tags and similar technologies for website functionality, analytics and advertising.

3. How We Use Your Information

We may use personal information for purposes including:

- Responding to enquiries
- Contacting you regarding your enquiry
- Scheduling and managing appointments
- Communicating appointment-related information
- Understanding the treatment or service you are enquiring about
- Providing and managing our services
- Maintaining appropriate clinical and administrative records
- Improving our Website and services
- Understanding how visitors use our Website
- Measuring advertising and marketing performance
- Sending promotional communications where permitted and where you have provided the appropriate consent
- Preventing fraud, misuse or security incidents
- Complying with applicable legal and regulatory obligations
- Establishing, exercising or defending legal rights where necessary
- Any other purpose disclosed to you at the time of collection

We will seek to use personal information only for legitimate and relevant purposes and, where consent is the basis for processing, in accordance with applicable law.

4. Appointment and Enquiry Information

When you request an appointment through our Website, the information you provide may be used to contact you and coordinate your appointment.

Submitting an appointment request does not necessarily mean that an appointment has been confirmed. Confirmation may require further communication from our team.

We may contact you by telephone, WhatsApp, SMS or email regarding your enquiry or appointment.

5. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may send you information about:

- Treatments and services
- Offers or promotions
- Educational information
- Clinic updates
- Events or campaigns

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe/opt-out mechanism.

Withdrawal of consent for marketing communications will not necessarily affect processing that is required for appointments, treatment, record-keeping, legal compliance or other legitimate purposes.

6. WhatsApp and Third-Party Communication Services

We may use WhatsApp and other third-party communication platforms to communicate with you.

Information exchanged through such platforms may be subject to the respective platform's terms and privacy practices. You should avoid sending highly sensitive information through messaging platforms unless specifically requested or necessary for your interaction with the clinic.

7. Cookies and Similar Technologies

Our Website may use cookies, tracking pixels, tags and similar technologies.

These technologies may be used for:

- Essential website functionality
- Analytics
- Understanding website usage
- Measuring advertising campaigns
- Improving user experience
- Marketing and advertising

We may use services such as Google Analytics, Google Ads, Meta Pixel and similar technologies.

Please refer to our Cookie Policy for further information about cookies and how you can manage them.

8. Third-Party Service Providers

We may use trusted third-party service providers to help operate our Website and business. These may include providers involved in:

- Website hosting
- Appointment management
- Analytics
- Advertising and campaign measurement
- Email communication
- SMS communication
- WhatsApp or messaging services
- Information technology and security
- Website maintenance

Such providers may process information on our behalf or independently in accordance with their own applicable terms and privacy policies.

We seek to use appropriate contractual, technical and organisational safeguards when sharing information with service providers.

9. Disclosure of Information

We do not intend to sell your personal information.

We may disclose information where reasonably necessary to:

- Provide requested services
- Operate our Website and business
- Use service providers
- Comply with applicable law or legal processes
- Protect the rights, safety and property of the clinic, our patients, visitors or others
- Prevent fraud or security threats
- Establish or defend legal claims
- Fulfil another purpose that has been communicated to you and for which appropriate permission has been obtained where required

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

- Providing services
- Maintaining appropriate clinical or administrative records
- Meeting legal or regulatory obligations
- Resolving disputes
- Establishing or defending legal claims
- Maintaining business records
- Meeting legitimate operational requirements

Retention periods may therefore vary depending on the type and purpose of the information.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

12. Your Rights

Subject to applicable law and its commencement and implementation requirements, you may have rights relating to your personal information, including rights to:

- Obtain information about processing of your personal data
- Request correction or updating of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Exercise applicable rights concerning your personal data
- Raise a grievance concerning our processing of personal information

To exercise a privacy-related right or make a request, contact:

Email: achillesaesthetic.clinic@gmail.com

We may need to verify your identity before processing certain requests.

Withdrawal of consent may not affect processing that is permitted or required under applicable law or necessary for purposes for which another lawful basis exists.

13. Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate involvement and consent of a parent or lawful guardian where required.

If you believe that information relating to a child has been provided to us improperly, please contact us.

14. Links to Other Websites

Our Website may contain links to third-party websites, social media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their respective privacy policies before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be posted on this page with the revised "Last Updated" date.

16. Contact Us

For questions, requests or complaints concerning this Privacy Policy or the handling of your personal information:

Achilles Aesthetic Clinic Private Limited
204/A-Wing, Girme Heights,
Salunke Vihar Road, Wanawadi,
Pune – 411060, Maharashtra, India

Email: achillesaesthetic.clinic@gmail.com
Phone/WhatsApp: +91 77099 89177

By using our Website and providing information to us, you acknowledge this Privacy Policy and the manner in which your information may be handled as described above, subject to your rights under applicable law.